Reference

Understand the Rules Before You Play

These legal terms govern how ratu23 operates for eligible accounts in Indonesia, including account use, data handling, and access conditions — all subject to local law and available only where permitted.

Account TermsData & PrivacyJurisdiction NoticeDANA, OVO, GoPay ContextContact & Requests
ratu23 Understand the Rules Before You Play
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take account security and data handling seriously. Your personal information is stored with access controls in place, and your payment details — including linked DANA, OVO, or GoPay wallet references — are never exposed to other account holders. Here is how we approach the key areas that matter to you.

Data Retention

We keep account records for as long as operationally required. Once your account is closed, data is retained only for the period our obligations require, then deleted.

Cookie Use

Cookies help us maintain your session and monitor for unusual login activity. You can adjust cookie settings in your browser, though some features may not work without them.

Account Security

Login sessions are protected. If we detect an unfamiliar device or location, an OTP verification step is triggered before access is granted to your account.

Requesting Changes

To update, correct, or request deletion of your data, contact support with your account details. We process these requests in line with our retention obligations.

CONTACT OUR TEAM

Reach Us for Legal and Account Questions

If you have a question about these terms, your account data, or how a transaction via DANA, OVO, or GoPay was recorded, our support team can help. Reach out through any of the channels below. We aim to respond to policy-related requests as promptly as possible, and data requests are handled in the order they are received.

Team online

Live Chat

Start a live chat session directly from the ratu23 lobby. Use this for fast questions about your account terms or a specific transaction record.

Email Support

Send detailed legal or data-related requests by email. Include your registered account details so we can locate your record and respond accurately.

Help Centre

Our help centre has documented answers covering account policy, data retention, and wallet-specific queries for DANA, OVO, and GoPay users.

Common Questions About Our Legal Terms

These are the questions we get most often about account terms, data rights, and how our policies apply to accounts in Indonesia. If yours is not listed here, contact support directly.

Access depends on local law and is available only where permitted in your region. We recommend verifying whether online casino access is lawful in your specific location before opening an account.

We collect the personal details you provide at registration, your login activity, and transaction references linked to your DANA, OVO, or GoPay wallet. This data is used for account management and fraud prevention.

Yes. Contact our support team via live chat or email with your registered account details. We will retrieve and share the data we hold on your account in a timely manner.

Transaction records — including DANA, OVO, and GoPay payment logs — are retained for as long as our operational and compliance obligations require, after which they are deleted.

After account closure, we retain only the data required by our obligations. We do not use your information for marketing after closure, and wallet references are removed from active systems.

We may update these terms at any time. We will note the revision date on this page. Continuing to use the platform after an update means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.