Reference

What You Agree To When You Use ratu23

These terms set out the rules that apply every time you open your account, place a bet, or move funds through DANA, OVO, or GoPay on ratu23.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to Indonesia local lawUpdated when rules changeContact support if anything is unclear
ratu23 What You Agree To When You Use ratu23
HOW WE HANDLE THIS

How ratu23 Applies These Terms Fairly

We apply these terms consistently across every account. Below is how we handle the four areas that matter most — your data, your account security, how long we keep records, and what you can request from us.

Account Security

Your account is protected with OTP verification on login and withdrawal. Never share your PIN or OTP with anyone — our team will never ask for it.

Data Handling

We collect only the data needed to run your account and process payments through DANA, OVO, or GoPay. Data is not sold or shared outside required operational partners.

Record Retention

Transaction records and account activity logs are retained as required by applicable rules. You can request a summary of your own account history through live chat.

Requesting Changes

To update your registered email, linked wallet, or account details, submit a request via live chat with a valid ID. Changes are reviewed before they take effect.

REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms raises a question — whether it is about your account status, a blocked transaction, or how a rule applies to your wallet — reach out through one of the channels below. Have your account ID and the relevant transaction reference ready so we can look into it without delay.

Live Chat Open the live chat window from your account dashboard. Describe your terms-related question and share your account ID for faster handling.
Email Support Send a detailed message to our support address. Include your registered email, wallet type (DANA, OVO, or GoPay), and the specific clause you need clarified.
Account Help Centre The help centre inside your account lists common terms questions with answers. Check there first — many account and payment rule queries are covered step by step.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, what happens with payments, and how to act if something looks wrong on your account.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay falls under these terms. Keep your transaction reference for any dispute you need to raise with us.

We will notify you of any material change through your registered account. Continuing to use the platform after the update date means you accept the revised terms as they stand.

We may suspend or permanently close an account that breaches these terms. This includes providing false details, misusing a payment method, or attempting to manipulate account activity.

Contact us via live chat with your account ID, the wallet type used (DANA, OVO, or GoPay), and the transaction reference. We will review the record and respond to your case.

Access depends on your location and local law. We make the lobby available where local law in Indonesia permits — eligibility is checked at account level and may vary by region.

Submit your request through live chat or email support. Provide your registered account email and the period you need covered, and we will prepare a summary for you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.