Reference

How ratu23 Handles Your Personal Information

This Privacy Policy covers what data ratu23 collects when you open an account, make deposits via DANA, OVO, or GoPay, and use our lobby — and exactly how we protect it.

Account data protectionDANA, OVO, GoPay payment data handlingCookie controlsData retention policyYour right to request access or deletion

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have questions about how your data is stored, want to update the information tied to your account, or need to raise a concern about how your DANA or OVO payment records have been handled, our support team is the right place to start. You can reach us through the channels below — response times vary, but we aim to acknowledge privacy requests within a reasonable period.

Live Chat Start a live chat session directly from your account dashboard. Describe your privacy concern or data request and our team will handle it from there.

Email Support Send your data access or deletion request to our support email. Include your registered account details so we can locate your record quickly.

Account Help Centre For wallet-related data questions — such as how your GoPay or OVO details are stored — visit the Help Centre section inside your account settings.

What Data We Collect and Why We Use It

ratu23 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ratu23, we collect the information you provide during registration — name, email address, and contact details — alongside transaction records tied to your chosen payment method, whether that is DANA, OVO, or GoPay. We use this data to verify your

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account, process withdrawals back to your e-wallet, and keep your session secure across devices. We do not sell your personal data to third parties. Where we work with payment processors to route your DANA or OVO transaction, those partners are bound by the same data-handling obligations
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we hold ourselves to. We also collect device and session data — browser type, IP address, pages visited — to detect unusual account activity and maintain service stability. You can request a copy of the data we hold on your account at any time by contacting
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our support team. Availability of our services and the scope of data processed depend on local law and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at ratu23 is not abstract. Every account session is encrypted, payment data passed through DANA, OVO, or GoPay is never stored in plain text on our servers, and access to your personal record is restricted to verified staff roles only. Players in Makassar and across Indonesia benefit from the same account-security controls — login activity is monitored and unusual access triggers a verification check. Here is a breakdown of the four areas we hold ourselves to.

Cookie Controls

We use session and analytics cookies. You can manage cookie preferences through your browser settings at any time — blocking analytics cookies does not affect your account login or wallet functions.

Account Security

Account access is protected by your login credentials and an OTP verification step. We do not share your login data with any third party, including payment processors.

Data Retention

We keep your account and transaction records for the period required by applicable regulations. Once that period passes, records are deleted or anonymised in line with our internal retention schedule.

Request and Correction

You can request access to, correction of, or deletion of your personal data by contacting support. We will respond and action the request in line with applicable local law.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how ratu23 handles personal data. If your question is not covered here, our live chat or email support team can take it from there.

We collect your name, email, contact details and device information at registration. Payment transactions via DANA, OVO or GoPay generate transaction records that are stored securely on our systems.

Payment data is passed only to the payment processor needed to complete your transaction. Those processors are contractually required to protect your data and cannot use it for their own purposes.

Contact our support team via live chat or email. Include your registered account identifier so we can locate your record. We will respond with the data we hold, subject to applicable local law.

Yes. Submit a deletion request through support. Note that some transaction records may need to be retained for the period required by applicable regulations before full deletion is completed.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block analytics cookies in your browser; this does not affect your account or wallet access.

Inactive account data is retained for the period required under applicable regulations, then deleted or anonymised. You can also submit an active deletion request at any point through our support channels.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBanjarmasin Live Table Appratu23 App

How ratu23 Handles Your Personal Information

Reach Us About Your Privacy Concerns

How We Protect and Manage Your Information

Cookie Controls

Account Security

Data Retention

Request and Correction

Your Privacy Questions, Answered Directly

01 What personal data does ratu23 collect when I open an account?

02 Is my DANA or OVO payment data shared with anyone?

03 How do I request a copy of the data ratu23 holds on me?

04 Can I ask ratu23 to delete my account data?

05 How does ratu23 use cookies and can I turn them off?

06 What happens to my data if I stop using my account?

Privacy Policy

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